Terms & Conditions

These terms set out the agreement for online trading between Orles the label Pty Ltd (ABN 4897 8077 304) ("Orles the label") and the user of this website ("You") Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further. 

This website is owned and operated by Orles the label.

PLACING AN ORDER AND PAYMENT

By completing an online order, You are making an offer to purchase the product at the price on our website.

Payment must be made at the time of submitting the online order. Payment can be made by Visa, MasterCard, Amex, Afterpay, or PayPal only. You warrant that you are an authorised user of the credit card, Afterpay account or PayPal account used to complete payment. 

All online orders placed through this website are subject to confirmation and acceptance by Orles the label. We will email you with confirmation of the receipt of your online order. Orles the label may reject Your online order for any reason and refund any payment made by you, at any time prior to dispatch.

The online order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). Customers purchasing from outside Australia will have their currency automatically converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.

Orles the label’s prices may vary in the event of price changes or mistakes on this website without prior notice to you. If Orles the label requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) business days of the announcement of the increase.

RETURN POLICY

All sales are subject to our Returns Policy.

FAULTY POLICY

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for preliminary assessment.


If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.


It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

Please see our full Returns Policy for more information.

STORE CREDIT

Store credits are applied to the account registered with the same email address used to place your order. Store credits cannot be transferred to other accounts. Store credit is valid for twelve (12) months. Any balance that remains after the 12 months will not be available for use. Store credit does not accrue interest nor can it be redeemed or refunded for cash. If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only. 

PROMOTIONAL CODES

Orles the label occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically.

If you have not applied the promotional code but order was placed during the event contact our team straight after you’ve placed your order. It is up to Orles the label’s discretion to refund you the discounted amount.

Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.

WEBSITE SECURITY

http://orlesthelabel.com is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the website, is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

Orles the label does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

LIMITATION OF LIABILITY

Orles the label has provided information on this website as accurately as possible. We take all precautions possible to keep the details of your orders and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party acquires unauthorised access to any data you provide when accessing or ordering from the website.

To the extent permitted by law, all guarantees, warranties or representations which are not specifically stated in this Agreement are excluded. If Orles the label is liable for breach of an obligatory guarantee or implied warranty or representation, Orles the label’s obligation is, at its option limited to the replacement of the products or the supply of equivalent products, the repair of the products or the payment of having the products replaced or repaired.

INTELLECTUAL PROPERTY

Orles the label owns the intellectual property in its basket designs and images. Orles the label forbids the use of its designs and images for any purpose without prior written consent from Orles the label.

WEBSITE AVAILABILITY

On the rare occasion, http://orlesthelabel.com could require some down-time, either scheduled or unscheduled. Orles the label will try to ensure the amount of down-time is limited. Orles the label will not be held liable for any consequences during down-time.

PRIVACY POLICY

Please see our privacy policy.

YOUR USE OF THE WEBSITE

You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.

You will not violate or attempt to violate the security of this website. You will not hack into this website, Orles the label’s computer systems or the computer systems of other users of this website. Hacking means unauthorised access, malicious damage and/or interference.

As you browse Orles the label, advertising cookies will be placed on your computer so that we can personalise your shopping experience.

By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. Orles the label reserves the right to change this Agreement at any time. Any such changes will be posted on this website.

TERMINATION

Orles the label reserves the right to terminate the agreement to supply products to you at any time before the products are dispatched. Orles the label will not be liable to you for any expenses or damages whatsoever for terminating this Agreement.

If the product has not been delivered to you prior to any termination of this Agreement, Orles the label will refund any payment you have made prior to termination.

Orles the label may terminate the agreement under which you can use this website immediately without notice if you are in breach of our website terms and conditions.

FULL AGREEMENT

This Terms of Sale and Use of Website Agreement together with the other policies on this website are the entire agreement between us (Orles the label) and the user (yourself).

SEVERABILITY

If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.

GOVERNING LAW

These Terms and Conditions (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with the law of Victoria and both parties hereby submit to the jurisdiction of the courts of Victoria.