FAQ

We compiled a top 10 FAQ list. Have a look, yours might have made the cut. In no particular order the winners are...

How can I find out the status of my order? Once your order is placed, you will receive timely updates via text message and/or email. We also add an Australia Post tracking number to your order, you can view it anytime to track your basket's journey. If you would like additional updates please contact bonjour@orlesthelabel.com.

Do you ship internationally? Yes, we offer free shipping worldwide. Please refer to our shipping policy here for further details.

I forgot to add my promotional code to my order after it was paid for, could you add it for me? If your order has already been placed and processed we cannot add your promotional code retrospectively. However, what you can do is use the code next time you purchase.

I've entered my shipping address incorrectly, how can I update it? Contact us as soon as possible. If your order hasn't been shipped we can update your address for you. If your basket is already on its way we will connect you with our shipping partners so you can redirect the parcel.

Can I change my order after I have processed it? If your order hasn't been shipped we will be able to change it, contact us bonjour@orlesthelabel.com. If it has already been shipped, please contact us and we will help you!

What currency do you process your transactions in? We process all our transactions in AUD.

How much do your baskets weigh? Are they heavy? Our baskets have been designed for both utility and beauty. Each basket is light enough to fill up and carry all day long with ease.

I would like to return my basket, how can I do that? You can find everything you need to know about our returns policy here. Contact us at  bonjour@orlesthelabel.com to process returns. 

How do I care for my basket? Please refer to our 'Basket Bag TLC' section here for a detailed guide. We also include a care guide within each basket bag post purchase.

Can I wear Orles wicker with all fabrics? Each strand of Orles wicker is coated with lacquer before being hand woven into our moulds. This is to prevent splits in the natural material and to also smooth the surface to wear against fabric. You can wear your basket with all outfits but keep an eye on silk and silk satin due to its delicate nature.